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Practical guides and technical insights on voice AI, IVR and business telephony.
IVR vs Voicebot: A Practical Guide to Choosing the Right Call Front Door
Touch-tone IVR, conversational voicebot, or a mix of both? Concrete criteria to decide based on your call volumes, call reasons and back-end systems.
Read articleSeptember 28, 2026How AI Voicebots Work: From Phone Call to Spoken Answer
Telephony, STT, NLU or LLM, integrations, TTS: the full journey of a caller's sentence, and what separates a smooth voicebot from a frustrating one.
Read articleSeptember 21, 2026Asterisk AGI vs ARI: Which Interface Should Power Your Voice Application?
AGI drives a call from the dialplan; ARI hands you channels and bridges. A technical comparison and concrete criteria to choose one, or combine both.
Read articleSeptember 14, 2026How to Modernize a Legacy IVR Without Disrupting Your Callers
Audit, call-flow mapping, parallel run, progressive cut-over and metrics: how to evolve a production IVR without putting your callers at risk.
Read articleSeptember 7, 2026Québec Law 25 and Voice AI: What It Means for Call Recording, Transcription and Voicebots
Recording calls, transcribing them or handing them to a voicebot means processing personal information. An overview of the Law 25 obligations to plan for in any voice AI project.
Read articleAugust 31, 2026Call Automation KPIs: The Metrics That Matter and How to Instrument Them
Containment, transfers, handle time, first-contact resolution, satisfaction, abandonment, cost per contact: definitions, pitfalls and instrumentation for running an IVR or voicebot.
Read articlePlanning a telephony or voice AI project?
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