Voxivra designs intelligent phone systems: interactive voice response (IVR), AI voicebots, call automation and telephony orchestration. Behind this work are more than 20 years of telecom and VoIP engineering, and hands-on Asterisk experience that goes back to its early days.
Our belief is straightforward: a successful phone system has to be technically sound and tightly aligned with your business goals. A misrouted call, a pointless wait or an outage costs you, both in customer experience and in staff time.
Expertise built in the field
We have worked with IP telephony for over two decades. We watched traditional PBXs give way to SIP, then to open platforms and, today, to voice AI. That continuity gives us a detailed understanding of what actually happens beneath a call: signaling, media, codecs, quality of service and security.
Asterisk has been at the heart of our practice since its first releases. We use it in scripted mode, with AGI to drive call logic, and in application mode, with ARI for real-time orchestration. That foundation is what lets us build solutions that hold up under load and integrate cleanly with what you already have.
We work with organizations of every size, from small businesses to large enterprises, in sectors where reliability and confidentiality are non-negotiable: financial services, healthcare, e-commerce and logistics, and contact centers. Our case studies describe some of these projects in anonymized form.
What we build
- Custom IVR: dynamic voice menus, DTMF and speech input, data-driven routing. See our custom IVR service.
- AI voicebots: conversational agents that understand requests phrased naturally, query your systems and hand off to a person at the right moment. See our AI voicebot service.
- Automation and orchestration: inbound and outbound calls, callbacks, queues, and APIs and webhooks to control telephony from your own applications.
- Integrations: CRM, ERP, databases and third-party APIs, so every call has the right context and feeds back into your tools.
- Modernization: migrating legacy PBX and IVR platforms to open architectures, without service interruption wherever possible.
Our approach
Every project is different. Before recommending any technology, we take the time to understand your processes, constraints and metrics. We would rather deliver a lean solution that fixes a real problem than an impressive demo that never makes it to production.
In practice, that means:
- starting from real calls (reasons, volumes, pain points) rather than assumptions;
- choosing between a classic IVR, an AI voicebot or full orchestration based on need, not hype;
- integrating with your existing ecosystem instead of locking you into a closed platform;
- documenting the work and transferring knowledge to your team.
A 4-step methodology
- Requirements definition: audit of your current infrastructure, identification of use cases suited to automation or voice AI, and definition of KPIs and success criteria.
- Design: end-to-end architecture, call flows and dialogues, intent and entity modeling, and scenario validation with your team.
- Development and AI: implementation on Asterisk (AGI/ARI), integration of STT, TTS and NLP components, real-time APIs and orchestration, and connection to your CRM and ERP.
- Testing and deployment: functional and conversational testing, load testing, phased go-live, then monitoring and continuous improvement based on usage data.
Our commitments
Robustness and scalability
Our architectures are designed for high availability: redundancy, monitoring and recovery plans. They are built to grow with you, from a simple IVR to a full voice AI platform.
Security and compliance
Voice carries sensitive data. We apply VoIP security best practices (encryption, access control, fraud protection) and account for the frameworks that apply to you, such as Québec’s Law 25, PIPEDA or PCI-DSS for payments. Exact obligations depend on your context, and we recommend confirming them with legal counsel.
Performance and ROI
Every project starts with measurable indicators: automation rate, handling time, first-contact resolution and satisfaction. We keep tracking them after go-live and adjust what needs adjusting.
24/7 support
Phone systems are mission-critical. We offer 24/7 support for environments that require it, along with maintenance and long-term guidance.
Let’s talk about your project
Wondering whether an IVR, a voicebot or a redesign of your architecture fits your needs? The first step is a free 30-minute consultation, with no commitment.